| Our returns policy is quite simple. TYPE A RETURN - If
we make a mistake - send the wrong item - or there is some defect in the product. We
will refund 100% including the return freight.
TYPE B RETURN - If you order the wrong item or over-order and wish to
return part of an order you will be charged a 15% re-stocking fee plus the cost of the freight.
All intended returns (RMAs) should be notified to us by telephone or email within 5
days of receipt of the goods. We will issue you with an RMA # which should be
displayed on the outside of the package and on a note inside the package with a short
reason for the return.
Please use a registered shipping service such as UPS or FEDEX which provide a means of
tracking the shipment.
Special order items are non-returnable - a special order item is one that you cannot order
directly from the site. For example, an item where you have to work with a customer service
representative to get it designed or customized for your application.
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stainless-fasteners.co.uk